Terms of service
The agreement between you and Aurex Exchange.
Who we are
Aurex Exchange SARL operates this exchange service. We are the counterparty on every transaction: you exchange with us directly, not with another customer.
How a transaction works
You request a quote, and we hold that price for a short, clearly displayed window. If you accept it, we show you exactly where to send your funds. Once we have verified your payment against our own records, we release the agreed amount to the recipient you chose.
Quotes and rates
A quote is only binding once you accept it and pay within the stated window. If your payment arrives after the deadline, we will review it with you rather than repricing it silently: you will be told what changed and asked to agree before anything moves.
Verification
We may ask you to verify your identity before or during a transaction, and we may set limits on how much you can exchange. These requirements depend on the rules that apply where we operate.
Cancellations and refunds
You can cancel before you tell us you have paid. After that, cancellation becomes a request our team resolves with you, because money may already be moving. Refunds are returned to the account you paid from.
Getting in touch
Questions about a specific transaction are best raised on that transaction's message thread, so the full context stays in one place. Otherwise, contact us at support@aurex.test.